• GarageWorks is a service platform for two-wheelers, that offers various kind of services to customers in their parking.
• GarageWorks’ value proposition is to offer customers the convenience of servicing and/or repairing their two-wheelers from the comfort of their home. The proposition is backed by provision of skilled technicians, genuine spares and a 30-day workmanship warranty.

Except for Reboot (reviving your unused vehicle) & Accidental Repairs, 95% of the services are provided to customers in their parking (images). The 2% cases where we pick & drop the vehicle are repairs where we need to open up the suspension, gearbox or the engine.

• GarageWorks caters to all the models across Hero, Honda, Suzuki, TVS, Yamaha, Bajaj, Royal Enfield, Mahindra, Piaggio, Aprilia, KTM.
• However, vehicles which do not have a centre / main stand cannot be serviced / repaired at home. For e.g., Honda CBR, Bajaj Pulsar RS200, Bajaj Dominar, Yamaha R15, Royal Enfield Interceptor etc.

• We have a dedicated Operations unit that keeps a track on all cases and mechanic status.
• If the mechanic doesn’t come, then our team would contact you to explain the circumstances and request for another date & time slot
• You can choose to either reschedule the appointment or else request to cancel and refund the advance paid.
• If in case you do not receive a call from our team, please do write to us at hello@garageworks.in

GarageWorks does not have a garage or service centre. 95% of the services are delivered to customers in their parking at their doorstep (home)

• In case of major repairs, where the vehicle cannot be repaired at home / doorstep, the vehicle is repaired at either the GarageWorks Hub or an authorized partner garage (whichever is closer to your location).
• In either case, whether the vehicle is repaired at the GarageWorks Hub or partner garages, GarageWorks takes complete ownership on the quality of repairs which includes
  • Providing 30-day workmanship warranty
  • Use of Genuine Spares
  • Time to time status updates
• In case of major repairs, customers are charged for towing the vehicle if the vehicle is not in a working condition

• Once you have booked the service, you shall receive a confirmation message via WhatsApp and Email
• Within 24 hours, our technical advisor will call you (from a landline number 020-7117XXXX).
• The call is to understand your service requirements and vehicle condition better. Basis the conversation, the technical advisor prepares the jobcard.
• After the jobcard is prepared, a mechanic is assigned to your case and the spares are dispatched to the mechanic
• On the day of service, you will receive a notification that the mechanic is on his way and another notification when the mechanic reaches your location.
• The mechanic will only call you once he reaches your location.

The doorstep visit fee is charged for multiple reasons:

• To cover up the administrative costs incurred towards supply chain of spares for your appointment
• To cover up the travelling expenses of the mechanics
• To prevent customers from cancelling at the last minute due to non-availability

Yes, but you will be required to take the necessary approvals from the admin / security of your office complex.

The doorstep visit fee is not refundable once the mechanic is on his way to your location during the allotted timeslot.

• Mechanics on GarageWorks platform come with a varied experience. However, every mechanic before getting assigned to live cases goes through a rigid technical assessment, a 7-90 day on-campus training and completion of 100 vehicle services (that belong to GarageWorks employees, partners & enrolled patrons)
• Every mechanic on GarageWorks platform has undergone police verification process
• Every mechanic on GarageWorks platform is tested and continuously monitored for behaviour management

GarageWorks’ primary model is to service / repair the two-wheeler at customer’s doorstep. Pick & Drop service are provided only if the vehicle undergoes a Reboot or Major Repairs