Doorstep Bike Service
Why am I asked to pay ₹100 doorstep visit fee?
- The doorstep visit fee is charged for mechanic travel & operational
expenses.
- We have experienced a very high cancellation rate at
the last minute after the technician has reached the customer location.
- To ensure that the technician is compensated for the travelling expenses, the
booking fee / doorstep visit fee is charged
- The fee is however adjusted against the final invoice of spares &
consumables.
What is doorstep visit fee?
The doorstep visit fee is charged for multiple reasons:
- To cover up the administrative costs incurred towards supply chain of spares for your appointment
- To cover up the travelling expenses of the mechanics
- To prevent customers from cancelling at the last minute due to non-availability
Is the doorstep visit fee refundable?
The doorstep visit fee is not refundable if you have availed the service.
For all other scenarios, the doorstep visit fee is refundable unless the booking is cancelled by you after the mechanic has started moving towards your location during the allotted timeslot.