You can book a service through the following:

• Website (Click Here)
• Mobile App: Download GarageWorks app from Play Store / App Store

The charges for servicing depend on your city, make & model of the vehicle. However, below is a brief indication:

• Standard Service: The Standard Service package is offered ‘FREE’ across all cities and make / models. All consumables / spares & repairs performed are charged additional at actuals.
• Comprehensive Service: Charges start at ₹750
• Premium Service: Charges start at ₹850

The availability of the service slot is on first come first serve basis. When you are booking a service, you will be shown all the available slots and you can choose the preferred date & time.
We usually provide slots on a 18-24 hour TAT basis so that our team can prepare your jobcard and arrange for the necessary spares to ensure your vehicle is serviced / fixed completely.

• Once you have booked the service, you shall receive a confirmation message via WhatsApp and Email
• Within 24 hours, our technical advisor will call you (from a landline number 020-7117XXXX).
• The call is to understand your service requirements and vehicle condition better. Basis the conversation, the technical advisor prepares the jobcard.
• After the jobcard is prepared, a mechanic is assigned to your case and the spares are dispatched to the mechanic
• On the day of service, you will receive a notification that the mechanic is on his way and another notification when the mechanic reaches your location.
• The mechanic will only call you once he reaches your location.

We are sorry for the inconvenience, this at times happens due to some technical glitches in our connection with the payment gateway. In such case, please send an email to info@garageworks.in and your issue shall be resolved within 48 working hours.

No, currently we do not provide services instantly or on the same day. Because once a booking is made, there is a team of expert simultaneously working to ensure that

• Your requirements are understood
• Your case is assigned to the right skilled mechanic
• The necessary spare parts are arranged for the mechanic to complete the service with satisfaction

Oops! We usually keep our make & model list updated. In case your make / model is not in the list, it's probably because we don't offer services for the specific make & model.
There are 3 reasons why we wouldn't offer services for a specific make & model

• Reason 1: Your specific make/model is outdated and spares are not easy to procure
• Reason 2: Your specific make/model doesn't have a centre stand because of which services cannot be offered at doorstep
• Reason 3: Our mechanics are not rightly trained to handle your specific make / model

• We have a dedicated Operations unit that keeps a track on all cases and mechanic status.
• If the mechanic doesn't come, then our team would contact you to explain the circumstances and request for another date & time slot
• You can choose to either reschedule the appointment or else request to cancel and refund the advance paid.
• If in case you do not receive a call from our team, please do write to us at hello@garageworks.in

• Mechanics on GarageWorks platform come with a varied experience. However, every mechanic before getting assigned to live cases goes through a rigid technical assessment, a 7-90 day on-campus training and completion of 100 vehicle services (that belong to GarageWorks employees, partners & enrolled patrons)
• Every mechanic on GarageWorks platform has undergone police verification process
• Every mechanic on GarageWorks platform is tested and continuously monitored for behaviour management

We do not have an inbound call centre. If you wish to speak with one of our representatives, you can message us on WhatsApp (8655077252) or you can fill-up the contact us form