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After Service Support

I am not happy with the service; how do I register a complaint?

We regret the unhappy experience that you have had and we are fully committed to resolving your queries. To register a complaint, you can either fill the feedback form (sent to you immediately at the end of service and 7 days post the service); or you can register the complaint through your profile link (Click Here); or else you can send an email to hello@garageworks.in

What happens when I register a complaint?

  • When you register a complaint, you shall receive a confirmation message on WhatsApp.
  • You will receive a call from our escalation team within 24 working hours from the time of complaint registration.
  • The escalation team will understand the issue better and depending on the kind of complaint, arrange for a senior technician to visit you and fix the issues that your vehicle is giving.
  • The complaint resolution visit will be free of cost. However, if any additional spares are required to resolve the issue, the same shall be communicated to you which has to be paid for.

In how many days will my complaint be resolved?

  • Our teams have been given a target to resolve the complaint in 48 hours

What if I am not happy with the complaint resolution offered to me?

The complaint once registered gets closed only if you accept the resolution provided. Till then, the complaint remains open and gets further escalated across the organization.

What if the mechanic identifies extra problems in my vehicle?

If the technician identifies extra problems in your vehicle, he will capture it in the app provided to him by GarageWorks.
Our central team will review the information and email an estimate to you within 24 hours from the time-of-service completion.Basis your acceptance, a follow-up booking will be generated to fix the additional problems

What if the mechanic doesn't solve the issues in my vehicle?

  • Technician's every activity is tracked by our central service team.
  • After the technician has completed the service, the representative contacts the technician and confirm the scope of work performed.
  • The representative technically ensures that the issues reported by you in your vehicle are resolved.
  • In case the issues are not resolved, a follow-up booking is generated.
  • If the above doesn't happen and you continue to face issues, please send an email to hello@garageworks.in

What if the mechanic spoils my bike?

  • Usually, this doesn't happen. Because post the service, the technician is supposed to
    • take a test ride
    • offer you a test ride, so you close the booking and make the payment only if you are satisfied.
  • In spite of all the protocols, if the situation arises, be rest assured, the bike will be completely repaired at our expenses.

What if the problem occurs again after I have availed the service?

Don't worry. All our services are provided with a 30-day workmanship warranty. If the problem in your vehicle persists, do notify us on our WhatsApp (8655077252) or register a complaint through your profile or send an email to hello@garageworks.in. A complaint will be registered and a revisit will be scheduled to fix the problem.

Is there a warranty on the services provided by you?

Absolutely! Except for Reboot, all our services are accompanied with 30-day workmanship warranty. Workmanship warranty basically means a quality assurance is being provided on the labour efforts put in. In case the spare parts used are defective, warranty terms shall be applicable as per the manufacturer guidelines.
In case of Reboot (where an unused vehicle has been revived), warranty of 7-days is applicable.

How do I get to speak with someone?

We do not have an inbound call centre. If you wish to speak with one of our representatives, you can message us on WhatsApp (8655077252) or you can fill-up the contact us form